Shipping & Returns

  1. MATCH YEAR, MAKE, MODEL AND PART NUMBERS LISTED TO INSURE YOU ARE GETTING CORRECT ITEM. ANY QUESTIONS PLEASE ASK BEFORE PURCHASE. ONCE YOU CLICK "PAY BUTTON" RESTOCK FEES WILL APPLY.

USE: CONTACT US "TAB" AT BOTTOM OF WEB PAGE TO ASK QUESTIONS BEFORE PURCHASE OR CALL US TOLL FREE: 1-800-755-NUTS (6887) MONDAY- FRIDAY 9:00 AM TO 4:30 PM EST(EASTERN STANDARD TIME) TO TALK TO LIVE PERSON.

  2. OUR SITE IS A PURCHASING SITE NOT AN INFORMATION SITE. WHICH MEANS NOT ALL CENTER CAPS, HUBCAPS, AND WHEELS ARE LISTED FOR ALL YEARS, MAKES AND MODELS.

   3. SOME ITEMS LISTED WILL REQUIRE SHIPPING COST TO BE CALCULATED BY ENTERING YOUR SHIPPING ADDRESS FIRST BEFORE SHIPPING COST WOULD APPEAR IN SHOPPING CART.

SHIPPING METHODS AND AREAS WE SHIP TO:

  1. CENTER CAPS: MOST SHIP USPS MAIL. PRICES RANGE DEPENDING ON SIZE OF ITEM AND QUANTITY ORDERED. (CENTER CAPS MAY SHIP UPS, THIS IS AT OUR DISCRETION)

HUBCAPS: WILL BE REQUIRED TO SHIP UPS AND WILL HAVE THE FULL UPS SHIPPING OPTIONS AVAILABLE. (SHIPPING PRICES VARY DEPENDING ON LOCATION AND SIZE OF PACKAGE) ALASKA, HAWAII AND PUERTO RICO WILL BE REQUIRED TO USE NEXT DAY OR SECOND DAY OPTIONS ONLY


WHEELS: WITH SHIPPING INCULDED AND/OR FREE SHIPPING WILL SHIP UPS GROUND TO LOWER 48 STATES ONLY. ALASKA, HAWAII AND PUERTO RICO WILL BE REQUIRED TO CALL US TO STEP UP SHIPPING OF WHEELS FOR NEXT DAY AIR OR SECOND DAY AIR OPTIONS ONLY.

  2. ITEMS SHIPPING USPS MAIL WILL SHIP TO ALL 50 STATES AND PUERTO RICO (MAINLY CENTER CAPS).
 

  2A). ITEMS THAT SHIP UPS GROUND WILL BE LIMITED TO LOWER 48 STATES (MAINLY HUBCAPS AND WHEELS).
 

  2B). UPS SHIPPING FOR HUBCAPS AND/OR WHEELS IS AVAILABLE TO ALASKA, HAWAII, AND PUERTO RICO BUT WILL REQUIRE CUSTOMERS FROM THESE STATES/PROVIDENCES TO USE UPS NEXT DAY  AIR OR 2ND DAY AIR OPTIONS ONLY. THIS WILL REQUIRE YOU TO CALL US TO SET UP SHIPPING OPTIONS FOR SOME ITEMS (MOSTLY JUST WHEELS AND HUBCAPS).

  3. WE SHIP TO ALL U.S. 50 STATES AND PUERTO RICO ONLY. WE DO NOT SHIP INTERNATIONALLY OR TO APO/FPO/DPO ADDRESSES.

TRACK ORDER:

   1. WE EMAIL YOU TRACKING INFORMATION WHEN YOUR ORDER HAS SHIPPED OR YOU CAN ALWAYS TRACK YOU ORDER ON OUR WEBSITE BY USING "TRACK ORDER".

   2. TO TRACK YOUR ORDER YOU WILL NEED TO CLICK THE "TRACK ORDER" TAB ON OUR WEBSITE.(TOP RIGHT HAND CORNER ON A PC OR BOTTOM RIGHT HAND CORNER ON TABLET OR MOBILE DEVICE)
 
   3. THEN YOU WILL NEED TO ENTER YOUR EMAIL ADDRESS AND YOUR ORDER NUMBER THEN CLICK TRACK ORDER. ALL TRACKING NUMBERS AND ANY OTHER COMMUNICATION FROM US WILL BE THERE.

   4. IF YOU DID NOT RECEIVE AN EMAIL NOTICE WITH YOUR ORDER NUMBER FIRST CHECK YOUR SPAM MAIL BOX OR JUNK MAIL BOX. IF OUR MESSAGE IS IN THERE MARK MESSAGE AS NOT JUNK OR NOT SPAM MAIL AND ANY STATUS EMAILS FROM THEN ON WILL SHOW UP IN YOUR INBOX. YOU CAN ALWAYS EMAIL REQUEST FOR ORDER NUMBER OR CALL DURING OUR OPEN RETAIL HOURS AND WE CAN PROVIDE YOU WITH YOUR ORDER NUMBER.     

RETURNS, RESTOCK FEES AND REFUNDS:

RETURNS:
   1. IF YOU INCORRECTLY ORDERED AN ITEM WE WILL REFUND THE PURCHASE PRICE OF ITEM LESS RESTOCK FEES AND ORIGINAL SHIPPING COST. WE DO NOT REFUND RETURN SHIPPING AND HANDLING COST OF ANY KIND. BUYER RESPONSIBLE FOR RETURN SHIPPING COST.

   2. ITEMS MUST BE RETURNED WITH ALL PACKING MATERIAL SUPPLIED. RETURNS WITHOUT ORIGINAL PACKING MATERIAL MAY GET DAMAGED IN RETURN AND MAY NOT RECEIVE CREDIT DO TO DAMAGE. NO REFUNDS UNTIL ITEM IS RETURNED IN SAME CONDITION AS WHEN RECEIVED. DAMAGED OR BROKEN ITEMS RETURNED WILL NOT RECEIVE A REFUND OF ANY KIND.

  3. ALL RETURNS MUST BE BACK WITHIN 30 DAYS OF ORIGINAL PURCHASE DATE. NOT FROM DATE ITEM WAS DELIVERED.

  4. ALL RETURNS MUST HAVE A COPY OF ORIGINAL INVOICE IN BOX WHEN RETURNED.

  5. ITEMS BEING RETURNED THAT WHERE LISTED WITH FREE SHIPPING WILL HAVE ORIGINAL SHIPPING COST DEDUCTED FROM REFUND. RESTOCK FEES WILL ALSO BE DEDUCTED FROM REFUND. THIS INCLUDES INCORRECT ORDERS PLACED BUY CUSTOMER. SHIPPING IS ONLY FREE IF YOU KEEP THE ITEM.

  6. FOR ITEMS NEEDING TO BE RETURNED PLEASE SHIP TO FOLLOWING ADDRESS:

HUBCAP & WHEEL OF CHARLOTTE COUNTY, INC.
12380 TAMIAMI TRL
PUNTA GORDA FL 33955

RESTOCK FEES:

   1. 20% RESTOCK FEE WILL APPLY TO ALL PAID ORDERS. THIS INCLUDES ORDERS CALLED IN OR EMAILED FOR CANCELLATION AFTER PURCHASE WAS MADE DO TO CUSTOMER ORDERING INCORRECT ITEM.

REFUNDS:

  1. ONCE ITEM HAS BEEN RETURNED IN SAME CONDITION AS WHEN SENT. A REFUND WILL BE ISSUED LESS SHIPPING AND HANDLING COST AND RESTOCK FEES.

  2. ONCE WE ISSUE A REFUND IT CAN TAKE UP TO 30 DAYS TO POST TO YOUR ACCOUNT.

PLEASE MAKE SURE YOU MATCH PART NUMBERS OR CONTACT US WITH ANY QUESTIONS BEFORE PURCHASE.

THANK YOU FOR SHOPPING AND HAVE A GREAT DAY!